Terms and Conditions

Last updated: 22.06.2026

These General Terms and Conditions apply to the website, services, app-related offerings and professional business services of LINO Consulting & Research GmbH, unless a separate written agreement takes precedence.

1. Provider

LINO Consulting & Research GmbH
Represented by: Jean Michael Urday García
Cosimastraße 121
81925 Munich
Germany

Email: office@lino-consulting-research.com
Telephone: +49 89 200 000 410
Commercial Register: Local Court of Munich, HRB 299783
VAT ID: DE453682686

2. Scope

These Terms apply to:

• use of our website;

• consulting services;

• market research services;

• executive training and enablement services;

• digital services and app-related offerings;

• publications, templates, reports, presentations and other materials supplied by us.

Our services are directed primarily at business customers, companies, executives and professional users. We do not operate a consumer online shop on the website.

If individual offers, statements of work, project agreements, data processing agreements or written contracts contain different rules, those documents take precedence.

3. Website use

The website is provided for general information only. We may update, change, restrict or discontinue website content at any time. Website content does not constitute legal, tax, financial, investment, medical or other regulated professional advice. We do not guarantee that the website is permanently available, error-free, complete or up to date.

4. Contract formation

A contract is formed only when:

• we provide a written offer and the client accepts it; or

• both parties sign or confirm a statement of work, order, proposal or agreement; or

• we otherwise confirm the order in text form.

Website content, price indications or service descriptions are non-binding unless expressly marked as binding.

5. Services

We provide services in the areas of consulting, IT, business, management, research, executive enablement, AI-related advisory, training, seminars, e-learning, multimedia content, digital technologies, research and development. Unless expressly agreed otherwise, our services are provided as professional services on a best-efforts basis. We do not owe a specific commercial, technical, financial, legal, regulatory or strategic result. The client remains solely responsible for business decisions, implementation, compliance checks and operational consequences.

6. Client obligations

The client must provide complete, accurate and timely information, documents, access, feedback and decisions required for the project. The client is responsible for:

• verifying information supplied to us;

• obtaining internal approvals;

• ensuring legal and regulatory compliance in its own organization;

• ensuring that personal data or confidential information may lawfully be provided to us;

• making final business, technical and strategic decisions.

Delays, additional work or defects caused by incomplete or inaccurate client input may be charged separately.

7. Market research

Market research results are based on the available data, methodology, assumptions and participant input. Unless expressly agreed, market research results are not guaranteed to be statistically representative. Reports, survey results, interview findings and market assessments are professional assessments, not guarantees of market behavior, customer decisions or future developments. The client is responsible for deciding how to use the results.

8. Training and executive enablement

Training and enablement services are designed to transfer knowledge and support professional development. We do not guarantee specific learning outcomes, business results, implementation success or regulatory compliance. Participants may not record, copy, reproduce, redistribute or publish training sessions or materials without our prior written consent. We may replace trainers, adjust agendas, change the format or reschedule sessions where this is reasonable and necessary.

9. Recordings

Meetings, workshops, interviews or training sessions may be recorded only if this has been announced or agreed. Unless otherwise agreed, recordings are used solely for documentation, transcription, analysis, quality assurance or preparation of deliverables. The client must ensure that its participants are informed and that required internal approvals are obtained.

10. Fees and payment

Fees are agreed in the respective offer, order or contract. Unless otherwise agreed:

• all prices are net prices plus applicable VAT;

• invoices are payable within 14 days after invoice date;

• travel costs, expenses and third-party costs may be charged separately if agreed or necessary for the project;

• payments must be made without deduction.

In case of late payment, statutory default interest and collection costs may apply.

We may suspend services if invoices are overdue, after reasonable notice.

11. Cancellations and postponements

Unless otherwise agreed in the offer:

• cancellations or postponements more than 14 calendar days before the scheduled date are free of charge, except for non-refundable third-party costs;

• cancellations or postponements between 14 and 7 calendar days before the scheduled date may be charged at 50% of the agreed fee;

• cancellations or postponements less than 7 calendar days before the scheduled date may be charged at 100% of the agreed fee.

The client may prove that no damage or lower damage occurred. We may prove higher damage.

12. Deliverables

Deliverables may include reports, presentations, workshop materials, concepts, templates, analyses, summaries, transcripts, recommendations or other work products. Unless expressly agreed otherwise, drafts, intermediate versions, notes, internal calculations, prompts, source files, methods and working documents do not have to be handed over.

13. Intellectual property and usage rights

All intellectual property rights in our methods, concepts, materials, templates, frameworks, know-how, software-related materials, training content, presentations and pre-existing works remain with us. After full payment, the client receives a non-exclusive, non-transferable right to use the final deliverables internally for the agreed business purpose. The client may not, without our prior written consent:

• resell, sublicense or distribute our materials;

• publish our materials externally;

• use our materials for training third parties;

• remove copyright or ownership notices;

• use our materials to create competing training or consulting products.

Client materials remain the property of the client.

14. Confidentiality

Both parties must keep confidential information received from the other party confidential and use it only for the agreed purpose. Confidential information includes business secrets, strategies, technical information, financial data, customer information, research data, project documents and non-public know-how. Confidentiality does not apply to information that is public, independently developed, lawfully received from third parties or required to be disclosed by law.

15. References and publicity

We may name the client as a reference only with prior consent, unless the cooperation is already public. We may use anonymized and aggregated project insights for internal improvement, methodology development, research and quality assurance, provided that no client or individual can be identified.

16. Subcontractors

We may use qualified subcontractors or service providers where necessary for service delivery, unless expressly excluded in writing. We remain responsible for proper performance of our contractual obligations. If we act as subcontractor for another contractor, the contractual relationship and communication structure agreed in the respective project applies.

17. Data protection

Both parties must comply with applicable data protection law. Where we process personal data on behalf of the client, the parties will enter into a data processing agreement where required. The client is responsible for ensuring that personal data provided to us may lawfully be processed for the project.

18. Third-party platforms and services

Our website, app, publications or services may involve third-party platforms such as app stores, cloud services, analytics providers, advertising networks, payment providers, book platforms or social media platforms. These third-party services are subject to their own terms and privacy policies. We are not responsible for third-party platforms, outages, policy changes, account actions, pricing changes, ranking decisions, app store decisions or content moderation decisions, unless mandatory law provides otherwise.

19. App and digital services

The app Certive.io may be distributed through Google Play and may be subject to Google Play terms, subscription rules, payment rules and platform policies. We may update, modify, suspend or discontinue app functions where necessary for security, maintenance, legal compliance, technical reasons or product development. We do not guarantee uninterrupted availability of the app or specific learning, certification, business or professional outcomes.

20. Books and publications

Books and publications sold through platforms such as Amazon KDP or Tolino Media are sold under the terms of the respective platform. We are not responsible for platform pricing, delivery, availability, refunds, reviews, rankings, recommendations or account decisions of those platforms.

21. AI-supported work

Where suitable, we may use digital, automation or AI-supported tools to support research, drafting, analysis, transcription, summarization or project work. AI-supported outputs may be incomplete or inaccurate and must be reviewed before use. We do not provide legally binding, tax, investment, medical or regulatory opinions unless expressly agreed and legally permitted. The client remains responsible for final review, approval and implementation.

22. No legal, tax, investment or medical advice

Our services do not constitute legal, tax, investment, medical, accounting or other regulated professional advice. Any legal, regulatory, tax, accounting or investment-related information is general and must be verified by qualified professional advisers before use.

23. Warranty

Statutory warranty rights apply, subject to the limitations in these Terms. For service contracts, we owe professional performance, not a specific result, unless expressly agreed. For work results, the client must notify us of defects without undue delay and allow reasonable opportunity for correction.

24. Liability

We are liable without limitation for:

• intent and gross negligence;

• injury to life, body or health;

• liability under mandatory product liability law;

• fraudulently concealed defects;

• expressly assumed guarantees.

For slight negligence, we are liable only for breach of essential contractual obligations. Essential contractual obligations are obligations whose fulfilment makes proper performance of the contract possible and on whose compliance the client may regularly rely. In such cases, liability is limited to foreseeable, contract-typical damage. To the extent legally permissible, liability for slight negligence is limited to the net fees paid or payable for the affected individual order.

We are not liable for:

• business decisions made by the client;

• implementation risks;

• loss of profit, lost savings or indirect damages, except where mandatory law requires liability;

• inaccurate, incomplete or delayed information provided by the client;

• third-party platforms or services;

• force majeure events;

• results that were not expressly guaranteed.

The above limitations also apply to our legal representatives, employees, contractors and agents.

25. Force majeure

We are not liable for delays or non-performance caused by events beyond our reasonable control, including outages, cyberattacks, strikes, illness, platform failures, legal changes, government action, war, pandemics, natural disasters or failures of third-party infrastructure. Deadlines are extended appropriately for the duration of the disruption.

26. Termination

Ordinary and extraordinary termination rights are governed by the applicable contract and statutory law. We may terminate or suspend services if the client materially breaches contractual duties, fails to pay, provides unlawful content or creates legal, security or reputational risks. Work performed until termination remains payable.

27. Set-off and retention

The client may set off claims only if they are undisputed or legally established. Rights of retention may be exercised only if they arise from the same contractual relationship.

28. Consumer dispute resolution

Our services are directed primarily at business customers. We are not willing and not obliged to participate in dispute resolution proceedings before a consumer arbitration board. The previous EU Online Dispute Resolution platform has been discontinued and is therefore not referenced here.

29. Applicable law and jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the client is a merchant, legal entity under public law or special fund under public law, the exclusive place of jurisdiction is Munich, Germany, as far as legally permissible.

30. Changes to these Terms

We may update these Terms for future transactions. The version applicable at the time of contract formation applies unless otherwise agreed.

31. Severability

If any provision of these Terms is invalid, the remaining provisions remain valid. Mandatory statutory law remains unaffected.